Call Logging
Call logging is an extremely useful technology that allows you to monitor and manage your telecommunications costs by keeping a record of all calls. It can also be instrumental in helping to optimise your resources and to avoid losing business.
Calyx call information logging equipment (CILE) provides a valuable tool that ensures a system is working at its best in terms of the quantity of exchange lines or network trunks installed. It also helps you to monitor and control the use of your telephone system.
Most telephone systems output a constant stream of data relating to the calls that are being routed through it. This data includes information such as:
- Start time of call
- Origination extension
- Dialled digits
- Call duration
- End time of call
Calyx call logging will capture this constant stream of data for analysis. Our application runs on a desktop PC or dedicated server, depending on the size of the telephone installation, and it takes the records output from the PABX and stores them on to the hard disk. Tailored reports can be run from this information and presented in tabular or graphical formats, down to individual extension, cost centre groups, departments, multi-site etc and in summary or itemised formats.
