Hardware Support
Calyx provides nationwide hardware maintenance support as a core element of our services portfolio with a wide range of service levels. For us, hardware maintenance includes software reload and software restoration when appropriate.
Hardware maintenance is a tailored service, which has to flex according to the needs of each customer. After all, only you know the importance to your business of the various hardware platforms.
All calls go to our dedicated Service, which provides a single point of contact for all calls whether it is user error, a network issue, hardware or software failure. The Service Desk is supported by a nationwide team of over 300 support specialists.
More complex or specialist issues are escalated to our own technical support team or referred to the relevant third party hardware or software vendor. As accredited partners, Calyx ensures that calls are managed end-to-end.
A state-of-the-art browser based call logging system enables customers to place calls over the web, by email or by phone and see the progress on a task in real time.
From mid-range Unix and Intel servers, through to networking and desktop devices, Calyx can provide a single source for your hardware support requirements throughout Europe and beyond. Our heritage is in mission-critical system support in high profile environments such as:
- Nuclear Power Stations
- Prisons
- Transport Networks
- Automotive Trackside production
These environments require us to have a robust support infrastructure, which ensures that we deliver on our promise.
