HelpDesk
Motivating people and keeping them on a long-term basis is a fundamental challenge that almost all organisations are faced with on a daily basis. The cost of maintaining internal solutions is considerable with recruitment and company orientation cost often forgotten when assessing real delivery cost, not to mention resilience and availability.
There is an easier way of delivering a HelpDesk service that complements your existing support infrastructure. Working with Calyx to selectively outsource elements or all of your HelpDesk service will allow your organisation to reduce cost and increases the availability of trained HelpDesk professionals available to respond to your staffs needs. The simple process of outsourcing a HelpDesk can increase user productivity by as much a 20% with:
- Less time holding for calls to be answered
- A quick and precise response to a question
- A fast track route through to support specialist
- Management tools available via the web
Calyx has implemented HelpDesk solutions for high profile organisations such as airlines, banks, professional services and retail customers.
Our Helpdesk has been founded on best practice procedures and process, coupled with leading edge communications and service management systems. It is also fully ITIL compliant and offers seamless access to all our customers through our web portal.
